The Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan has reminded borrowers to contact their bank or microfinance organization immediately if worsening finances make it impossible to meet loan obligations on time. The notice sets out the restructuring route for individual repayment problems and also points to the new Finkelisim.kz digital platform, which started operating on July 1, 2026 for collective settlement of overdue unsecured consumer debt across multiple creditors. Borrowers seeking restructuring should submit an application with documents showing the cause of their financial difficulties, such as job loss, lower income, temporary incapacity for work or other circumstances affecting repayment capacity. A bank or microfinance organization must review the request within 15 calendar days of receipt and provide a written response. The creditor may agree to amend the loan terms, propose its own settlement conditions or issue a reasoned refusal. Possible measures include reducing monthly payments, granting a payment deferral, changing the repayment schedule and using other mechanisms предусмотренные by the creditor's internal procedures. If the borrower disagrees with the decision, the dispute may be taken to the banking or microfinance ombudsman for out-of-court resolution. For borrowers with overdue debts to several banks, microfinance organizations or collection agencies at the same time, Finkelisim.kz allows a single application to be filed on a one-stop-shop basis. The process may result in a unified repayment schedule of up to five years, extended to up to seven years for socially vulnerable groups and recipients of targeted social assistance.

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