Mexico's National Commission for the Protection and Defense of Users of Financial Services published complaint data for Tlaxcala covering January to May 2026. The state accounted for 1.5% of complaints nationwide, with 1,743 cases handled, a 35.0% increase from a year earlier. In concluded complaints, MXN 8.8 million was recovered for users, and the user-favorable outcome rate in Tlaxcala was 49.1%. Most complaints in the state were handled through Electronic Management, which accounted for 68.9% of cases, followed by conciliation at 12.2%, improper collection practices at 10.8% and other legal processes at 8.1%. Multiple banking generated the largest share of complaints at 53.1%, ahead of credit information companies at 18.4% and insurers at 11.5%. Within multiple banking, the main drivers were unrecognized charges, unrecognized electronic transfers, and disagreements over credit balances or amortization amounts, together representing 46.2% of complaints in that sector. Credit cards, debit cards and personal loans were linked to 61.3% of complaints overall, while 28.0% of all complaints in Tlaxcala were related to possible fraud. By municipality, 22.8% of complaints came from Tlaxcala, 10.3% from Apizaco and 6.1% from Chiautempan.
CONDUSEF2026-06-22
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 1743 Tlaxcala complaints and MXN 8.8 million recovered
Mexico's National Commission for the Protection and Defense of Users of Financial Services said Tlaxcala recorded 1,743 financial service complaints in January to May 2026, up 35.0% from a year earlier, with MXN 8.8 million recovered in concluded cases. Multiple banking accounted for the largest share of complaints, and credit cards, debit cards and personal loans were tied to 61.3% of cases. Potential fraud represented 28.0% of complaints, and the user-favorable outcome rate was 49.1%.