The Belgium Financial Services and Markets Authority has issued a communication setting out its expectations and recommendations for how pension institutions handle the payout of supplementary pensions, with a focus on ensuring effective member outreach and avoiding delays. The communication highlights the need to use members’ current addresses when contacting them and to implement a reminder policy where a member does not respond. It also reviews the documents pension institutions may request before making a payment, noting that whether documents are mandatory can affect the statutory payout date and therefore the potential accrual of late payment interest.
Belgium Financial Services and Markets Authority 2026-03-20
Belgium Financial Services and Markets Authority sets expectations for supplementary pension payouts and member contact practices
The Belgium Financial Services and Markets Authority has issued guidance for pension institutions on managing supplementary pension payouts, emphasizing effective member outreach and timely payments. The communication advises using current member addresses and implementing reminder policies for non-responsive members. It also reviews documentation requirements, noting their impact on statutory payout dates and potential late payment interest.