The Canadian Bankers Association (CBA) has enhanced its Fraud Prevention Toolkit for Older Adults, adding new and revised consumer guidance intended to help older Canadians spot scams, protect their finances, and respond when fraud occurs. Updates developed with Get Cyber Safe include additional material on identifying AI-driven impersonation fraud, including scams enabled by voice cloning and fabricated images, audio, and video. The toolkit also adds a step-by-step guide on reporting scams, pointing victims to law enforcement and the Canadian Anti-Fraud Centre for information-sharing and trend identification, and highlights common scam channels such as texts, phishing emails, phone calls, and fraudulent websites. Separately, the CBA is promoting financial abuse resources for seniors, including tip sheets on powers of attorney and joint accounts, and notes that member banks support the Code of Conduct for the Delivery of Banking Services to Seniors, alongside related staff training. The CBA also continues to offer its free Your Money Seniors seminar program in partnership with the Financial Consumer Agency of Canada, covering topics such as scam awareness, joint account risks, and retirement preparation.
Canadian Bankers Association 2025-06-02
Canadian Bankers Association updates its Fraud Prevention Toolkit for Older Adults with AI scam and reporting guidance
The Canadian Bankers Association updated its Fraud Prevention Toolkit for Older Adults, adding guidance on AI-driven impersonation fraud and a scam reporting guide. Developed with Get Cyber Safe, it addresses common scam channels and directs victims to law enforcement and the Canadian Anti-Fraud Centre. The CBA also promotes financial abuse resources and continues its Your Money Seniors seminar program with the Financial Consumer Agency of Canada.