The South Africa Financial Sector Conduct Authority has published the inaugural annual report of its Consumer Advisory Panel, setting out how the Panel has contributed to embedding consumer perspectives in the regulator’s market conduct work. Covering November 2023 to March 2025, the report describes the Panel’s progress in establishing its operations, governance and engagement approach. It also highlights consumer issues raised with the FSCA, including the growing role and regulatory challenges of financial influencers (finfluencers), the application and implications of artificial intelligence in finance, the access to and cost of payment and banking products for ordinary consumers and small, medium and micro enterprises (SMMEs), and the effectiveness of consumer education initiatives.
South Africa Financial Sector Conduct Authority 2026-02-10
South Africa Financial Sector Conduct Authority publishes first Consumer Advisory Panel annual report
The South Africa Financial Sector Conduct Authority released the first annual report of its Consumer Advisory Panel, detailing contributions to incorporating consumer perspectives into market conduct activities. Covering November 2023 to March 2025, the report outlines the Panel's progress and addresses consumer issues like the impact of financial influencers, AI in finance, and the accessibility and cost of financial products for consumers and SMMEs.