The Thailand Office of Insurance Commission has opened a public hearing on a draft AI Governance Guideline for insurance companies, setting out supervisory expectations for the responsible use of artificial intelligence in the insurance sector. The draft frames AI risk management using a risk-based proportionality approach aligned to firms’ business models and the complexity of the technology deployed. The guideline is structured around four areas: governance arrangements for AI use, including clear roles and responsibilities and staff awareness of ethics and AI risk management; robustness and AI security measures across the AI lifecycle, including secure-by-design controls, vulnerability management, logging, and backup and recovery; transparency and explainability requirements, particularly where AI outcomes affect consumers’ rights or benefits; and fairness and consumer protection, including data quality controls to reduce data bias and mechanisms for consumers to request explanations or human review of AI decisions. Comments are being accepted through 22 August 2025. The Office plans to consolidate feedback and revise the draft ahead of an intended issuance by the end of 2025.
Thailand Office of Insurance Commission 2025-08-14
Thailand Office of Insurance Commission consults on AI governance guideline for insurers
The Thailand Office of Insurance Commission has initiated a public hearing on a draft AI Governance Guideline for insurance companies, outlining supervisory expectations for AI use. The guideline emphasizes governance, security, transparency, and fairness, using a risk-based proportionality approach tailored to firms' business models and technology complexity. Feedback will be consolidated for revisions before final issuance by the end of 2025.