The Japan Financial Services Agency published the January to March 2026 status report for its Financial Services User Consultation Office, showing 15,765 consultations and other submissions, up 989 from the previous quarter, alongside 2,188 AI chatbot visits. Investment products accounted for the largest share at 5,449 cases, followed by deposits and loans at 4,226, insurance products at 2,423, crypto assets at 1,466, general financial administration and other matters at 1,356, money lending at 688, and fund transfers and prepaid payment instruments at 157. Questions and consultations made up 9,788 cases, or 62 percent of the total, while opinions and requests accounted for 5,400 and information submissions 354. Telephone remained the main channel at 8,683 cases, ahead of websites at 6,196. The agency separately identified 2,474 reports related to fraudulent investment solicitations across investment products and crypto assets, including 1,947 cases involving some form of damage, and said consultation data is used for financial monitoring, with information on 33 deposit accounts related to fraudulent use provided to financial institutions and police authorities.
Japan Financial Services Agency2026-06-05
Japan Financial Services Agency reports quarterly user consultations rose to 15765 with investment products the largest category
The Japan Financial Services Agency reported 15,765 consultations and other submissions to its Financial Services User Consultation Office in January to March 2026, up 989 from the previous quarter, with investment products and deposits and loans generating the most cases. Questions and consultations comprised 62 percent of cases and telephone remained the main channel, while the agency separately identified 2,474 reports related to fraudulent investment solicitations, including 1,947 involving damage, and shared information on 33 related deposit accounts with financial institutions and police for monitoring and enforcement.