The National Credit Union Administration (NCUA) released its Office of the Ombudsman 2024 Annual Report, summarising the Ombudsman’s core programs and 2024 activities that support recommendations to the NCUA Board and provide an informal channel to address issues with the agency’s supervisory processes or conclusions. The report describes engagement with examiners, independent reviews of agency processes, and feedback from the Post Exam Survey. It also reports that the Office of the Ombudsman processed 44 inquiries and complaints related to data breaches and cyber threats at federally insured credit unions, made one recommendation to the NCUA Board on the agency’s consumer complaint process, and resolved 598 inquiries during 2024.
National Credit Union Administration 2025-07-22
National Credit Union Administration publishes Office of the Ombudsman 2024 Annual Report highlighting cyber-related complaints and supervisory process reviews
The National Credit Union Administration (NCUA) released its Office of the Ombudsman 2024 Annual Report, detailing core programs and activities, including engagement with examiners and independent reviews. The report highlights the processing of 44 inquiries related to data breaches and cyber threats, one recommendation to the NCUA Board on consumer complaints, and the resolution of 598 inquiries.