Mexico’s National Commission for the Protection and Defense of Financial Services Users (CONDUSEF) published figures showing that complaints in Campeche rose 10.9% from a year earlier to 2,278 in January–September 2026. Recoveries for users from concluded complaints totaled MXN 7.0 million. The rate of outcomes favorable to users was 44.4%. Commercial banks accounted for 64.7% of complaints, followed by insurers with 10.4%. Credit cards, debit cards and payroll accounts together represented 64.8% of complaints across financial products. Possible fraud, involving unrecognized purchases and electronic transfers, accounted for 32.5% of all complaints in the state. Within commercial banking, unrecognized purchases, electronic transfers and account charges represented 31.3% of complaints against the sector.
Mexico's National Commission for the Protection and Defense of Financial Services Users reports 10.9% rise in Campeche complaints
Mexico’s National Commission for the Protection and Defense of Financial Services Users reported 2,278 complaints in Campeche during January–September 2026, a 10.9% annual increase. Commercial banks accounted for 64.7% of complaints, while 32.5% of all complaints involved possible fraud. Concluded cases yielded MXN 7.0 million in recoveries for users, and the rate of favorable outcomes was 44.4%.