At a virtual World Economic Forum roundtable on central banks’ role in financial education, Central Bank of Uruguay President Guillermo Tolosa discussed the gap between financial knowledge and its use in important decisions. He presented the bank’s Financial Health and Culture Unit, which broadens its financial education approach by examining how people make decisions, with the aim of generating evidence and tools to improve financial choices. Uruguay has achieved better financial education outcomes than comparable countries, but understanding basic concepts does not guarantee their application when making decisions. The bank has begun examining what information people receive, how it is presented and when it reaches them. Challenges include household debt management, risks associated with dollarization and understanding monetary policy messages. Over the past two years, the bank has strengthened its communications to reach a wider audience and improve understanding of monetary policy and the inflation target.