Larissa Llibre Tejada, head of the User Services Department at the Dominican Republic's Pensions Superintendency (SIPEN), discussed plans to expand the RITA chatbot's capabilities at an International Social Security Association technical seminar in Buenos Aires on Oct. 19-21, 2026. The planned transition to an agentic chatbot would extend RITA beyond providing information to help users carry out procedures and obtain more comprehensive assistance. SIPEN's existing service model combines assistance in person, by telephone and through digital channels, including RITA and virtual appointments. Outreach through fairs and other public events complements these services, reflecting an approach that adapts pension guidance and assistance to users' needs.
Dominican Republic's Pensions Superintendency discusses plans to expand RITA chatbot beyond information services
Larissa Llibre Tejada, head of the User Services Department at the Dominican Republic's Pensions Superintendency, discussed plans at an International Social Security Association seminar to develop RITA into an agentic chatbot that would help users with procedures beyond providing information. The regulator already combines services in person, by telephone and through digital channels, supported by public outreach events.