Mexico’s National Commission for the Protection and Defense of Financial Services Users (CONDUSEF) reported that it handled 34,645 complaints in Mexico City during January-September 2026, up 6.4% from a year earlier and representing 15.7% of the national total. Recoveries from concluded complaints totaled MXN 257.7 million. The city’s rate of outcomes favorable to users was 36.7%. Commercial banks accounted for 68.4% of complaints, followed by insurers with 14.8%. Credit cards, debit cards and personal loans together represented 59.1% of complaints received. Suspected fraud, involving unrecognized purchases and electronic transfers, accounted for 32.4% of the city’s total. Electronic case management was the main mechanism for handling complaints, covering 61.1% of cases.
Mexico's National Commission for the Protection and Defense of Financial Services Users reports 6.4% rise in Mexico City complaints
Mexico’s National Commission for the Protection and Defense of Financial Services Users handled 34,645 complaints in Mexico City during January-September 2026, an increase of 6.4% from a year earlier. Concluded complaints yielded MXN 257.7 million in recoveries for users. Commercial banks accounted for 68.4% of complaints, while suspected fraud represented 32.4% of the city’s total.