The Australian Financial Complaints Authority (AFCA) has refreshed its Datacube public complaints database, adding a mobile interface and a function for downloading data from tables. The redesign also improves navigation and simplifies data visualisation, with clearer instructions and the removal of duplicate information. The reporting scope and available filters remain unchanged. Datacube publishes complaints data for AFCA members that have received four or more complaints in the past 12 months. Monthly data updates, introduced in a 2025 upgrade, continue, and members remain expected to review their monthly data for accuracy.
Australian Financial Complaints Authority updates Datacube with mobile interface and data exports
The Australian Financial Complaints Authority has redesigned its Datacube complaints database with a mobile interface, table data downloads and improved navigation. Reporting coverage and filters remain unchanged, covering members with four or more complaints in the past 12 months. Data continues to be refreshed monthly, and members must still review it for accuracy.