The National Bank of Moldova’s MIA Instant Payments project won gold for “Best Business Change and Transformation” and silver for “Best Citizen Experience” at the International Customer Experience Awards 2026. Presented in London on Nov. 5, 2026, the awards recognized the development of shared instant payments infrastructure and improvements to citizens’ payment experience.
Launched in March 2024, MIA enables money transfers within seconds at any time, including weekends and public holidays. The system has reached nearly 1.1 million users and processed more than 38.8 million transactions totaling approximately MDL 36 billion. Developed with commercial banks, nonbank payment service providers and technology partners, MIA is integrated into payment applications. Its scope has expanded to retail and online purchases, payments for public services and transactions between businesses.