Mexico's National Commission for the Protection and Defense of Financial Services Users (CONDUSEF) reported 3,654 complaints in Durango from January through September 2026, an increase of 4.7% from the previous year. Recoveries from concluded complaints totaled MXN 15.5 million.
Commercial banks accounted for 58.8% of complaints, followed by unregulated multiple purpose financial companies at 13.9% and insurers at 11.2%. Unrecognized charges, unrecognized electronic transfers and cancellation requests that were not addressed or implemented represented 37.3% of complaints against banks. Across all sectors, credit cards, debit cards and mobile banking accounted for 63.8% of complaints. Cases involving possible fraud, specifically unrecognized charges and electronic transfers, represented 27.5% of the state total.
Electronic case management handled 71.3% of registered complaints, while 10.3% went through conciliation. The proportion of outcomes favorable to users in Durango was 44.7%.