Mexico’s National Commission for the Protection and Defense of Financial Services Users (CONDUSEF) outlined seven priorities for retirement fund administrators (Afores), calling for better retirement advice, customer service, transparency and fraud protection. In a statement covering its participation in the 2026 Amafore meeting, the commission linked these priorities to faster than expected population aging. More people will begin drawing down retirement savings, growth in contributors will slow and savings will need to support longer lives.
The priorities include clear advice on pension options, transparent pension simulators and guidance on managing retirement resources. Administrators should preserve access to services in person and by telephone for older customers, alongside measures to prevent fraud and financial abuse. Information on returns, fees and pension projections should be understandable, while commercial incentives should favor service quality and informed decisions over account transfers. These proposals address problems including charges for free procedures, unauthorized transfers, unclear information and barriers to service for older people.
Fraud prevention should include stronger authentication, monitoring and preventive campaigns coordinated with CONDUSEF. Ongoing campaigns to update customer and beneficiary information would protect the financial rights of workers and their families. The commission also proposed accessible voluntary savings options for independent workers, digital platform workers and those in informal employment, incorporating a gender perspective. A proposed joint agenda would recognize good practices and support financial education and fraud prevention campaigns using behavioral economics tools.