The Hong Kong Insurance Authority published a new edition of Conduct In Focus, setting out full-year 2025 complaints statistics and supervisory conduct and compliance themes for insurance intermediaries. It recorded 1,173 complaints during 2025, described as broadly consistent with pre-pandemic levels and indicating a relatively moderate trend alongside continued market growth. The update highlights the Insurance Authority’s regulatory considerations for agency hierarchy, including the expected standards of oversight and accountability for agent managers responsible for downline agents. It also covers the use of social media to promote insurance products, outlining relevant core conduct principles, the approach to reviewing social media promotion, post types that should be avoided, and practical compliance tips. In the anti-money laundering and counter-terrorist financing context, it references recent disciplinary actions linked to deficiencies in the AML/CFT controls of certain licensed broker companies, alongside additional snapshots of intermediary statistics and focus group observations on public perceptions of intermediaries.

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