The Central Bank of Cuba reviewed how the country’s banking and financial system handles public complaints and suggestions at an accountability meeting with the Council of State’s Department of Attention to the Population. The review called for more timely responses and clearer communication through institutional platforms. A report presented at the meeting assessed trends in interactions with the public and the effectiveness of existing engagement practices. Participants also discussed energy constraints, the organization of banking services and public dissatisfaction when services are not delivered efficiently, but no specific measures or timelines were announced.
Central Bank of Cuba2026-08-04
Central Bank of Cuba reviews complaint handling and calls for faster public responses
The Central Bank of Cuba reviewed the banking and financial system’s handling of public complaints and suggestions. It called for faster responses and clearer institutional communications, while participants discussed energy constraints, service organization and public dissatisfaction.