The Thailand Office of Insurance Commission reported that it hosted 30 officials from the Department of Mineral Fuels on Sept. 21 for a knowledge exchange on digital regulation, organizational strategy and technology enabled public services. The session focused on approaches that the department could apply to streamline its operations, strengthen digital capabilities and support innovation. The exchange covered risk responsive strategic planning, testing and evaluating regulatory innovation through the OIC Innovation Center, and integrating insurance services and data through the OIC Connect application. It also addressed digital complaint tracking, the upgrade of the OIC 1186 hotline from a call center to a digital contact center, process simplification, reduced paperwork and workforce digital skills.
2026-09-24Thailand Office of Insurance Commission
Thailand Office of Insurance Commission shares digital regulation and public service practices with Department of Mineral Fuels
The Thailand Office of Insurance Commission hosted 30 Department of Mineral Fuels officials for an exchange on digital regulation and organizational development. Discussions covered innovation testing, integrated insurance services, digital complaint management, streamlined processes and workforce skills.