Mexico's National Commission for the Protection and Defense of Users of Financial Services finds three of eight savings and loan cooperatives fully compliant in current account credit transparency review

Mexico's National Commission for the Protection and Defense of Users of Financial Services published the results of its 2025 transparency supervision of eight savings and loan cooperatives for the current account credit product, a revolving credit line that users can draw down repeatedly as balances are repaid. After the supervisory process and correction of identified deficiencies, three cooperatives achieved a score of 10 and five remained partially compliant. The average score rose from 3.8 in the first stage to 9.0 at the end of the review. The supervision was carried out in two stages. First, the authority reviewed contractual documentation, advertising, websites and client files to assess compliance with transparency and information quality rules, then it evaluated whether the institutions had corrected the observations through supporting documents and arguments. The main breaches included missing descriptions of the operation, terms and payment frequency in adhesion contracts, incomplete insurance disclosures on cover sheets, omission of the adhesion contract registry number in amortization tables, and account statements that did not show fees charged or the amounts used to calculate ordinary and default interest. It also found inconsistencies between contracts, websites and advertising, as well as websites that omitted annual simple interest rates and information on the Bureau of Financial Entities. The authority noted that the remediation process does not exempt institutions from any applicable sanctions or other measures for the breaches detected.