The Financial Services Regulatory Authority of Ontario (FSRA) published an announcement setting expectations for regulated entities and individuals during the Canada Post service disruption, including taking steps to ensure fair treatment of consumers, pension plan beneficiaries and credit union members. Where communications are normally sent by registered or regular mail, firms are expected to meet statutory obligations by using alternative delivery methods permitted under the relevant legislation until postal operations return to normal; FSRA has also adjusted its own processes and will communicate through alternative delivery channels. Canada Post employees have been off the job since September 25, 2025, and Canada Post has indicated that mail and parcels will not be processed or delivered, service guarantees for items already in the postal network will be impacted, and no new items will be accepted during the disruption. It also warned that processing and delivery may take time to fully return to normal once operations resume.
Financial Services Regulatory Authority of Ontario 2025-09-29
Financial Services Regulatory Authority of Ontario tells regulated entities to use alternative delivery methods amid Canada Post service disruption
The Financial Services Regulatory Authority of Ontario (FSRA) issued guidance for regulated entities during the Canada Post service disruption, emphasizing alternative communication methods to ensure fair treatment of consumers, pension plan beneficiaries, and credit union members. FSRA has adapted its processes to use alternative delivery channels. Canada Post employees have been off the job since September 25, 2025, affecting mail processing and delivery.