The Japan Financial Services Agency published the agenda and handouts for the 69th Financial Trouble Liaison and Coordination Council, to be held in hybrid format on 26 February 2026, focusing on how designated dispute resolution institutions are implementing complaint-handling and dispute-resolution processes and on trends in user consultations. The materials cover the first half of Reiwa 7 (FY2025) implementation status of complaint-handling procedures, dispute-resolution procedures, and other operations at designated dispute resolution institutions, including graphs. The pack also includes data on the number of consultations, complaints, and disputes handled by industry associations (FY27–FY6) and a FY6 breakdown by financial instrument at designated dispute resolution institutions, alongside a paper on efforts to run procedures acceptable to users. Additional handouts summarise consultations received by the Financial Services User Consultation Office in the first half of FY7 and quarterly trends in consultation volumes, and include a summary report of the 44th and 45th meetings of the Financial ADR Liaison Council.
Japan Financial Services Agency 2026-02-26
Japan Financial Services Agency releases agenda materials for the 69th Financial Trouble Liaison and Coordination Council on Financial ADR performance
The Japan Financial Services Agency released materials for the 69th Financial Trouble Liaison and Coordination Council, focusing on the implementation of complaint-handling and dispute-resolution processes by designated institutions. The documents include data on consultations, complaints, and disputes, as well as trends and efforts to improve user satisfaction.