Mexico's National Commission for the Protection and Defense of Users of Financial Services published the results of its 2025 financial transparency supervision of six Electronic Payment Fund Institutions covering the electronic payment funds product. After a two-stage review and remediation process, only one institution achieved a final score of 10 and two others complied partially. The average score rose from 2.6 in the first stage to 5.0 at the end of the supervision, but the authority noted that correcting the breaches does not exempt institutions from sanctions or other applicable measures. The review covered contractual documents, cover sheets, account statements, transaction receipts, advertising and websites. The main failings included missing or inconsistent commission disclosures, absence of separate express consent for marketing use of customer information, incomplete procedures for contract termination and complaints, missing contract registration and account details, deficiencies in statements and transaction receipts, and advertising or website content that did not match contractual terms or lacked required information on product features, costs and prior account history. Separately, Sylon Capital, S.A.P.I. de C.V., Institución de Fondos de Pago Electrónico was ordered to remove from its website an adhesion contract for its financial services until its status in the SIPRES register is updated to In operation. The authority said it will continue strengthening its supervisory actions on the clarity and transparency of financial products.
CONDUSEF2026-05-19
Mexico's National Commission for the Protection and Defense of Users of Financial Services finds only 1 of 6 electronic payment fund institutions fully compliant in 2025 transparency review
Mexico’s National Commission for the Protection and Defense of Users of Financial Services published results of its 2025 financial transparency supervision of six Electronic Payment Fund Institutions, finding only one fully compliant after remediation and an average score improvement from 2.6 to 5.0. Key deficiencies involved commission disclosures, customer consent for marketing, contract termination and complaints procedures, and inconsistencies between contractual terms and advertising or website content. Separately, Sylon Capital, S.A.P.I. de C.V., Institución de Fondos de Pago Electrónico was ordered to remove an adhesion contract from its website until its SIPRES register status is updated to “In operation.”