Mexico's National Commission for the Protection and Defense of Users of Financial Services published complaint data for Tabasco covering January to April 2026, showing 1,826 cases, or 1.9% of complaints nationwide. The total was up 44.0% from a year earlier. Of concluded complaints, MXN 10.0 million was recovered in favor of users, and the overall rate of outcomes favorable to users was 61.5%. Most Tabasco complaints, 82.2%, were handled through electronic case management, while 9.5% related to improper debt collection practices. By sector, multiple banking accounted for 38.8% of complaints, followed by credit information companies at 36.7% and insurers at 14.3%. Within multiple banking, the main causes were unrecognized purchases, unrecognized account charges and unrecognized electronic transfers, which together represented 39.2% of complaints in the state. Credit cards, debit cards and personal loans made up 60.9% of multiple banking complaints. Possible fraud was linked to 20.2% of all complaints, mainly involving unrecognized purchases and unrecognized account charges. Geographically, 46.3% of complaints came from users in Centro municipality, followed by Nacajuca at 7.7% and Cardenas at 5.7%. Women accounted for 41.7% of complainants and men for 58.3%. Among older adults, the most complained-about products were special credit reports, debit cards and credit cards.
CONDUSEF2026-06-10
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 44 percent rise in Tabasco complaints and MXN 10 million recovered
Mexico's National Commission for the Protection and Defense of Users of Financial Services reported 1,826 complaints in Tabasco in January to April 2026, up 44.0% from a year earlier, with MXN 10.0 million recovered for users. Multiple banking generated the largest share of complaints, and 20.2% of all cases were linked to possible fraud. The overall rate of outcomes favorable to users was 61.5%.