The Central Bank of Cuba issued a mandatory memorandum directing all units across the banking system to adopt zero tolerance toward opportunistic, unethical or illegal conduct that exploits customers’ needs or undermines banking services. The instruction requires prompt, thorough investigations of complaints and indications of misconduct, with administrative, employment or criminal accountability imposed as appropriate. Banking units must strengthen internal controls, audits and service supervision, while coordinating with competent state bodies to address illegal activity. They must also protect complainants through confidentiality and safeguards against retaliation, and reinforce banking ethics and the reporting of misconduct throughout their operations.
Source: 2026-09-28Central Bank of Cuba
Central Bank of Cuba mandates investigations and tighter controls against banking misconduct
The Central Bank of Cuba ordered all banking system units to investigate misconduct promptly and impose administrative, employment or criminal accountability where appropriate. The mandatory measures also require stronger internal controls, coordination with state bodies and protection for complainants against retaliation.