The Saudi Arabia Insurance Authority published its complaints index for the first quarter of 2025, covering complaints submitted by health and vehicle insurance policyholders and beneficiaries. The index reports complaint rates per 10,000 insured individuals to support comparisons and informed insurance decisions. Complaints may be escalated to the authority if an insurer does not resolve them or respond within five business days after all requirements are met. The authority then follows up with the insurer and takes necessary action to secure a resolution.
2025-04-11Saudi Arabia Insurance Authority
Saudi Arabia Insurance Authority publishes first-quarter 2025 complaints index for health and vehicle insurance
The Saudi Arabia Insurance Authority published first-quarter 2025 complaint rates per 10,000 insured individuals for health and vehicle insurance. Policyholders and beneficiaries may escalate complaints if an insurer does not resolve them or respond within five business days after all requirements are met.