China's National Financial Regulatory Administration revises consumer protection supervisory evaluation framework to broaden coverage and apply seven assessment elements

China's National Financial Regulatory Administration revised and reissued its rules for supervising and scoring how financial institutions protect consumers’ rights and interests, and clarified how the evaluation results will be used to drive differentiated supervisory actions. The revised framework applies to financial institutions legally established in China that provide financial products and services to consumers and are supervised by the Administration and its local offices, explicitly bringing entities such as financial leasing companies and pension insurance companies into scope. It restructures the assessment into seven elements: governance and mechanisms, suitability management, marketing conduct management, dispute resolution, financial education, consumer services, and personal information protection. The evaluation process is broken down into information collection, initial assessment, reassessment and review, with reassessment and review to be conducted through collective deliberation; it also strengthens vertical coordination by increasing the weighting of first-tier branch performance and allowing local offices to adjust indicators under the annual evaluation plan based on institution type, business model, size and customer reach. Evaluation outcomes will be used by the Administration and its local offices to implement differentiated supervision, including positive incentives for better-performing institutions and supervisory measures for weaker performers.