Indonesia's Financial Services Authority issues commercial bank account management rules including 360-day inactive and 1,800-day dormant classifications

Indonesia's Financial Services Authority (OJK) issued Regulation No. 24 of 2025 on the management of accounts at commercial banks, setting standard requirements for account administration and governance to improve transparency, protect customers, and prevent fraud or misuse of accounts. Banks must establish policies, procedures, and oversight for account management and ensure customers can activate and close accounts through both physical branch networks and digital channels. The rules require banks to classify customer accounts as active, inactive, and dormant, with “inactive” defined as no deposits, withdrawals, or balance enquiries for more than 360 days and “dormant” as no such activity for more than 1,800 days. Banks must display account status in the physical and digital channels used to communicate with customers, operate systems that flag accounts, and provide functionality to reactivate or close accounts via available channels. Account administration policies must also cover criteria for inactive and dormant accounts, customer communication mechanisms, and the application of administrative fees and interest, while customer obligations include providing accurate information, updating data, and acting in good faith. The framework links account management to personal data protection and confidentiality through the application of consumer protection principles, APU–PPT–PPPSPM controls, anti-fraud strategies, and risk management, with tighter monitoring of inactive and dormant accounts.