Mexico’s National Commission for the Protection and Defense of Users of Financial Services reports 1,310 Yucatán complaints and MXN 7 million recovered for users

Mexico’s National Commission for the Protection and Defense of Users of Financial Services published a snapshot of financial-services complaints handled in Yucatán during the first two months of 2026. The report recorded 1,310 cases, a 5.4% increase compared with the prior year, representing 2.8% of complaints nationally, and indicated MXN 7 million recovered for users from concluded complaints, with an overall 50.9% favourable-outcome rate for users. Most complaints (81.0%) came from the municipality of Mérida, followed by Kanasín (2.4%) and Progreso (1.6%). The majority were handled through the Electronic Management process (74.9%), while 10.8% related to improper debt collection practices. By sector, commercial banking accounted for 60.5% of complaints, insurers for 14.8% and credit reporting agencies for 12.3%. Within commercial banking, the leading issues were unrecognised internet purchases, unrecognised purchases and unattended product-cancellation requests, together representing 34.3% of complaints in the state, with credit cards, debit cards and personal loans making up 73.9% of the product-linked complaints; 28.2% of total complaints were associated with possible fraud. CONDUSEF also reported a 45% female and 55% male split among complainants, noted the main products complained about by older adults, and reiterated that its procedures are free and available through its digital and user-assistance channels.