Mexico's National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) published third-quarter 2025 scores for the AFORE sector under its User Service Performance Index (IDATU), which tracks how well institutions respond to customer complaints concluded at the authority. The sector scored 9 out of 10, a 0.04-point decline from the second quarter of 2025. IDATU assesses the quality of attention provided in CONDUSEF-led defense processes by evaluating response times, how institutions handle cases, and improvement actions aimed at ensuring substantive equality in service provision, including for vulnerable groups such as older adults. The highest-scoring AFOREs were Profuturo AFORE and Afore Inbursa (10 each), followed by Afore XXI Banorte and Afore Banamex (9.99 each), while Afore Invercap recorded the lowest score (6.71). CONDUSEF positioned the index as a transparency tool to support user decision-making and encouraged users to review AFORE performance before contracting and to assert their rights when service is inadequate.
CONDUSEF 2026-01-26
Mexico's National Commission for the Protection and Defence of Users of Financial Services reports AFORE user-attention index at 9 out of 10 in Q3 2025
Mexico's National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) released third-quarter 2025 scores for the AFORE sector under its User Service Performance Index (IDATU), showing a slight decline to 9 out of 10. Profuturo AFORE and Afore Inbursa scored highest, while Afore Invercap scored lowest. The index serves as a transparency tool to aid user decision-making and encourages users to assert their rights.