Mexico's National Commission for the Protection and Defense of Financial Services Users reported that it handled 12,493 complaints in Jalisco from January through July 2026, an 11.4% increase from the previous year and 7.8% of the national total. Concluded cases recovered MXN 54.9 million for users, while 37.6% of complaints had outcomes favorable to users. Multiple banking institutions accounted for 69.2% of complaints, followed by insurers at 12% and unregulated multiple-purpose financial companies at 7.1%. Credit cards, debit cards and personal loans were linked to 79.5% of complaints, while 34.2% of all cases involved possible fraud through unrecognized purchases or electronic transfers. Guadalajara residents submitted 27.6% of complaints, Zapopan residents 24.9% and Tlaquepaque residents 7.3%.
2026-08-24CONDUSEF
Mexico's National Commission for the Protection and Defense of Financial Services Users reports 11.4% rise in Jalisco complaints and MXN 54.9 million recovered
Mexico's National Commission for the Protection and Defense of Financial Services Users handled 12,493 complaints in Jalisco from January through July 2026, up 11.4% year over year. Concluded cases recovered MXN 54.9 million for users, while multiple banking institutions accounted for 69.2% of complaints and possible fraud for 34.2%.