The Hong Kong Mandatory Provident Fund Schemes Authority has launched the MPF Investment Education AI Assistant on its MPF investment education thematic website to provide scheme members with instant, personalized educational support on MPF investment matters. Using generative artificial intelligence and the authority’s official investment education resources, the chatbot is designed to answer user queries in real time and help members better understand how to manage their MPF investments. The tool provides evidence-based responses tailored to specific enquiries, explains investment concepts in conversational language, and includes references linking back to official information sources. For more complex topics, it can use simple visual aids, and it suggests frequently asked questions based on different scenarios to guide users through related topics. The authority said the chatbot provides only objective and official information and does not give investment advice, recommend specific MPF schemes or funds, or assess product suitability for individual members. The authority plans to extend the AI Assistant to other MPF investment education tools, including its retirement planning mobile app, to broaden access to the service.

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