The Brunei Darussalam Central Bank issued requirements for banks and financial institutions to treat consumers fairly, responsibly and professionally throughout their dealings with them. The requirements take effect on March 1, 2027. Financial institutions must incorporate conduct risk into governance and risk management, provide clear and balanced information, ensure advice and recommendations are suitable, and maintain fair contractual terms. They must also identify and address the needs of vulnerable consumers, including when designing and offering financial products and services.
2026-09-16Central Bank of Brunei Darussalam
Brunei Darussalam Central Bank sets fair treatment requirements for financial institutions from March 2027
The Brunei Darussalam Central Bank issued fair treatment requirements for banks and financial institutions, effective March 1, 2027. Firms must strengthen conduct risk governance, disclosures, suitability and contractual fairness, with particular attention to vulnerable consumers.