Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published data on consumer complaints filed in Nuevo León for January to August 2025, reporting 6,855 cases, a 1.6% decline versus the same period in 2024, representing 3.9% of complaints nationwide. The amount claimed totalled MXN 374.1 million (down 7.4%), while the amount recovered was MXN 36.9 million (down 54.1%). Complaints came from users in 39 of the state’s 51 municipalities, led by Monterrey (23.6%), followed by San Nicolás de los Garza (8.9%), Guadalupe (8.2%) and Apodaca (8.1%). CONDUSEF handled 54.5% of cases through its Electronic Management process, 28.2% through REDECO (collection-agency related complaints), and 17.3% through other processes. Credit cards, debit cards and personal loans accounted for 48.0% of complaints; leading causes included unrecognised transactions and alleged improper debt collection practices, together representing 37.8% of cases. By sector, multiple banking represented 64.3% of complaints, followed by insurers (13.9%) and SOFOM ENR entities (10.5%); within multiple banking, 26.0% of complaints involved older adults and 49.9% were linked to potential fraud, mainly unrecognised purchases and unrecognised account charges.
CONDUSEF 2025-10-13
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 6,855 complaints in Nuevo León in January to August 2025
Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) reported 6,855 consumer complaints in Nuevo León from January to August 2025, a 1.6% decrease from the same period in 2024. The total claimed amount was MXN 374.1 million, with MXN 36.9 million recovered, marking a 54.1% decline. Credit cards, debit cards, and personal loans were the primary sources of complaints, with unrecognised transactions and improper debt collection practices as leading issues.