The Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan published an update on its consumer protection and supervisory activity for November 2025, covering borrower complaints (including alleged fraud), debt restructuring support for consumer loans, and measures to reduce debt burdens, alongside progress under its mortgage loan refinancing program. During the month, the Agency reviewed 11,472 appeals from individuals and legal entities about financial institutions and collection agencies, down 8.9% from October 2025. Banks accounted for 47.1% of appeals, microfinance organizations 42.1%, collection agencies 8.5%, insurance market participants 2.1%, and other organizations 0.2%. Enforcement outcomes included 11 recommended supervisory measures, one written decision, and nine administrative fines totaling KZT 5.0 million, linked to issues including untimely updating of credit account data, improper account blocking practices, late payment of insurance amounts, and breaches of debt-collection procedures; actions covered second-tier banks (eight supervisory measures and two fines), microfinance organizations (two penalties), and collection agencies (five fines and one written decision). On the mortgage housing loan refinancing program, banks had refinanced 33.1 thousand loans totaling KZT 210.8 billion under the first track (mortgages originated in 2004–2009 to preserve borrowers’ only home) as of 1 December 2025, and transformed or refinanced 16.0 thousand foreign-currency mortgage loans totaling KZT 114.3 billion under the second track (loans issued before 1 January 2016). Under the third track, additional support for previously refinanced borrowers was provided to 10.6 thousand borrowers totaling KZT 99.9 billion, including debt reductions, simplified repayment schedules, and returning sole housing held on banks’ balance sheets to borrowers.

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