The Slovenia Insurance Supervision Agency published an anonymised briefing describing three recent cases in which it pursued proceedings to withdraw authorisations from insurance agents for fraudulent or improper conduct. The note also reiterates that breaches of the Insurance Act (ZZavar-1) requirements on pre-contractual disclosures, personal presence and assessing customers’ demands and needs can constitute grounds for licence withdrawal. The three examples include: (i) a life insurance agent who induced existing policyholders to terminate and replace policies to generate new commissions, using misleading explanations about premium increases and forging policyholder signatures on termination and new-policy paperwork; (ii) an agent who prepared and signed policies for customers outside his permitted portfolio and without appropriate basis to process their personal data, with documents then delivered by another intermediary who collected cash premiums that were not passed to the insurer, exposing customers to reminders and potential loss of cover and resulting in disclosure documents being issued in the agent’s name despite no customer contact; and (iii) an agent who forged customer signatures to create the appearance of in-person meetings, claimed night-rate travel expenses for processing “night-time” business, and entered fictitious children on AO and AO plus policies to obtain a family discount, with the number of affected policies running into the hundreds.

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