Mexico's National Commission for the Protection and Defense of Users of Financial Services has published complaint data for Sinaloa for the first four months of 2026, showing 3,377 cases, equal to 3.5% of the national total and up 22.5% from a year earlier. Multiple banking accounted for 65.9% of complaints, followed by insurers at 17.5% and SOFOM ENR firms at 5.0%. Users recovered MXN 20.9 million from concluded cases. Electronic Management handled 72.5% of complaints in the state, while 9.6% related to improper collection practices. Complaints were concentrated in Culiacán at 56.7%, followed by Mazatlán at 17.4% and Ahome at 8.7%. In multiple banking, the main causes were unrecognized charges, unrecognized electronic transfers, and unprocessed requests to cancel a product or service, which together represented 49.5% of complaints. Debit cards, credit cards and personal loans made up 81.6% of multiple banking complaints, and 33.4% of all complaints in Sinaloa involved possible fraud, mainly unrecognized charges and transfers. The overall rate of outcomes favorable to users was 33.6%.
CONDUSEF2026-06-03
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 3377 complaints in Sinaloa up 22.5% with MXN 20.9 million recovered
Mexico's National Commission for the Protection and Defense of Users of Financial Services reported 3,377 complaints in Sinaloa in the first four months of 2026, 3.5% of the national total and a 22.5% year-on-year increase, with users recovering MXN 20.9 million. Multiple banking generated 65.9% of complaints, mainly due to unrecognized charges, electronic transfers and unprocessed cancellations, with debit cards, credit cards and personal loans comprising 81.6% of these cases and 33.4% involving possible fraud. Electronic Management handled 72.5% of complaints, outcomes were favorable to users in 33.6% of cases, and complaints were concentrated in Culiacán, Mazatlán and Ahome.