Moldova's National Commission for Financial Markets (CNPF) published an overview of new legal provisions that will enter into force on 25 October 2025 under Law No. 189/2025, expanding the scope of financial consumer protection and increasing provider responsibilities, alongside broader CNPF supervisory powers. The changes extend consumer-protection rules across a wider range of services and customer categories. Insurers must provide clear and complete product information, including pre-contractual details, assess consumers’ needs before contract conclusion, and provide an insurance product information document before signing; insurance advertising faces stricter content requirements, and an electronic option is introduced for completing the amicable accident statement. For credit, banks must ensure more transparent communications, particularly for credit contracts concluded online or in commercial premises; credit agreements gain additional protective provisions, and providers of floating-rate credit must clearly explain how interest rates may change. CNPF’s remit expands to savings and loan associations and to debt-collection companies linked to consumer credit, with monitoring intended to prevent fees or costs above legal limits, and to financial intermediaries such as brokerage assistants and credit intermediaries to address unfair commercial practices. Borrowers from savings and loan associations and guarantors also gain protections aligned with those under the consumer credit framework, and creditors must adopt internal policies for reasonable debt restructuring for consumers in financial difficulty. Providers must implement a defined complaint-handling procedure and respond to consumers within a maximum of 15 working days; dissatisfied consumers can escalate to CNPF or the courts. CNPF will also be able to carry out “control shopping” checks to test compliance in practice.

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