The Central Bank of Brazil released its annual 2025 Ombudsman Report, providing an account of the Ombudsman’s interactions with the public and highlighting a reduction in overall demand alongside strong service and transparency indicators. The report records 27,099 submissions handled through the Ombudsman channel, with 98.1% received via digital channels, and an average response time of 2.5 days compared with a 30-day legal deadline. On Access to Information Law (LAI) requests, the Central Bank ranked first among the 20 most-requested Federal Executive Branch bodies for both response time (4.7 days) and lowest denial rate (3.9%). It also lists operational changes reflecting citizen feedback, including a dispute button in Pix’s Special Return Mechanism (MED), the BC PROTEGE+ blocking system in Registrato, new accessibility standards in Registrato for visually impaired users, and the publication of 4,107 datasets on the Brazilian Open Data Portal, representing 26.6% of the national public data inventory. The release also notes that, during 2025, the Central Bank revised its Transparency Policy, issued its Open Data Plan 2025–2027, and conducted its 2025 Active Transparency Survey.
Central Bank of Brazil 2026-04-08
Central Bank of Brazil publishes 2025 Ombudsman report showing 27,099 citizen submissions and 2.5-day average response time
The Central Bank of Brazil’s 2025 Ombudsman Report notes reduced demand, high digital uptake and strong service and transparency indicators, including a 2.5‑day average response time versus a 30‑day legal deadline. It highlights leading performance on Access to Information Law requests and operational changes driven by citizen feedback, such as enhancements to Pix’s Special Return Mechanism, the BC PROTEGE+ blocking system and Registrato accessibility, plus publication of 4,107 datasets on the Brazilian Open Data Portal. The Bank also revised its Transparency Policy, issued its 2025–2027 Open Data Plan and conducted its 2025 Active Transparency Survey.