The Superintendency of Banks of Panama has approved Agreement 5-2025 updating Articles 199 and 208 of the Banking Law to broaden who qualifies as a “banking consumer” and to increase the monetary thresholds tied to consumer protections and the handling of complaints. The revised caps are set at up to PAB 68,000 per transaction for personal or family consumer loans, up to PAB 169,000 per transaction for loans to purchase, build or improve a primary residence, up to PAB 27,000 per account for demand deposits, and up to PAB 68,000 per account for savings or fixed-term deposits. The update also adjusts the monetary limit under Article 208 for the SBP to review and resolve complaints filed by banking consumers, reflecting a 35% cumulative increase in the consumer price index since the complaints system was created in 2008.
Superintendencia de Bancos de Panama 2025-07-23
Superintendency of Banks of Panama expands banking consumer definition and raises eligibility thresholds up to PAB 169,000
The Superintendency of Banks of Panama approved Agreement 5-2025, updating Articles 199 and 208 of the Banking Law to expand "banking consumer" definitions and raise monetary thresholds for consumer protections. Revised caps include PAB 68,000 for personal or family loans, PAB 169,000 for primary residence loans, PAB 27,000 for demand deposits, and PAB 68,000 for savings or fixed-term deposits. The update also adjusts the complaint resolution limit, reflecting a 35% consumer price index increase since 2008.