The Thailand Office of Insurance Commission published an update on its engagement with insurance industry bodies to align supervisory expectations for insurance intermediaries and reinforce consumer protection ahead of increased year-end insurance buying. The Office stressed that all insurers should have complete, legally compliant appointment contracts for agents and brokers, positioning these contracts as a key tool for risk control and effective intermediary screening. It also promoted electronic premium payment as the industry’s primary standard to improve transparency and operational efficiency and to prevent incorrect remittance of premiums, alongside communicating its proactive supervision approach to raise service and conduct standards among intermediaries. For consumers, the Office recommended verifying the seller’s licence status through its verification channels, reviewing policy terms carefully, paying premiums only as stated on insurer-issued invoices, using official insurer payment channels such as mobile banking or QR payment, and avoiding cash premium payments to intermediaries.
Thailand Office of Insurance Commission 2025-12-17
Thailand Office of Insurance Commission tells insurers to tighten agent and broker appointment contracts and shift premium collection to electronic channels
The Thailand Office of Insurance Commission updated its expectations for insurance intermediaries, emphasizing legally compliant appointment contracts for agents and brokers as essential for risk control. It advocated electronic premium payment to enhance transparency and efficiency, advising consumers to verify seller licenses and use official payment channels. The Office aims to raise service and conduct standards among intermediaries through proactive supervision.