Insurance and Private Pension Regulation and Supervision Agency of Türkiye establishes Alo 193 line and central insurance claims intake platform

The Insurance and Private Pension Regulation and Supervision Agency of Türkiye has issued a circular setting the operating rules for the Alo 193 Insurance Claims Notification and Complaint Line. The measure creates a centralized channel for insurance claims and compensation applications, alongside firms' existing direct channels, and allows certain complaints in insurance and private pensions to be submitted through the same line. Claims will be processed through the Insurance Information and Monitoring Center to improve handling, traceability and supervision. A Common Claims Notification Center will be established within the Insurance Information and Monitoring Center to receive claims and compensation applications through a website application screen, a dedicated mobile application and a continuously accessible phone line, with telephone submissions made via Alo 193. The authority will determine the procedures for accepting applications through this center by insurance type. The center must also back up system data and restore it promptly if interruptions or data loss occur. In addition, complaints about transactions by insurers, pension companies and other insurance and private pension service providers may be submitted via Alo 193, with the complaint categories accepted through the line to be defined by the authority. The circular took effect on publication. Further operating parameters will be set by the authority, including the insurance-specific application rules for the central intake system and the complaint topics that can be handled through Alo 193.