The Thailand Office of Insurance Commission met with the Office of the Consumer Protection Board to discuss developing a connected complaints handling system for insurance cases and strengthening coordination between the two agencies. The focus is to improve how insurance-related consumer complaints are received and resolved by linking information and streamlining joint handling. The discussion centered on upgrading the linkage between the two complaint systems, expanding data exchange, and improving the shared complaints process. Both agencies said they will continue close cooperation and information sharing to support faster, more transparent, and more traceable handling of insurance complaints.
Thailand Office of Insurance Commission2026-06-05
Thailand Office of Insurance Commission holds talks with Office of the Consumer Protection Board on linked insurance complaint systems
The Thailand Office of Insurance Commission met with the Office of the Consumer Protection Board to discuss developing a connected complaints handling system for insurance cases and strengthening coordination between the two agencies. The authorities aim to upgrade system linkages, expand data exchange, and streamline joint handling to make insurance-related consumer complaints faster, more transparent, and more traceable.