In a profile of Banco Metropolitano branch 326 in Boyeros, the Central Bank of Cuba highlighted measures used to maintain customer service amid high transaction volumes, material constraints and electricity disruptions. The branch extends opening hours when necessary, operates on Saturdays and uses Ticket and Transfermóvil to schedule visits and reduce crowding. The branch gives priority to pregnant women, mothers with young children, older adults and people with disabilities. It operates nine teller windows and two internal automated teller machines, maintains cash availability without a withdrawal limit under current branch conditions and continues to issue bank cards. The measures are particularly relevant for its large retiree customer base, which requires organized queues, timely information and priority service during recurring Social Security payment cycles.
Central Bank of Cuba highlights Banco Metropolitano branch measures to manage heavy demand and prioritize customers
The Central Bank of Cuba highlighted how Banco Metropolitano branch 326 manages heavy demand through extended hours, Saturday opening and digital queue tools. The branch prioritizes vulnerable customers, including older adults, and currently offers nine teller windows, two automated teller machines and cash withdrawals without a branch-imposed limit.