The Australian Prudential Regulation Authority has published industry and insurer level life insurance claims and disputes statistics for the rolling 12 months from July 1, 2025, to June 30, 2026. The biannual publication covers 13 Australian life insurers writing direct business and excludes reinsurance. The Australian Securities and Investments Commission has updated its MoneySmart comparison tool with the latest data, allowing consumers to compare insurers by cover type and distribution channel. Metrics include claims acceptance rates, payment times, dispute numbers and policy cancellation rates. APRA also released a database covering June 2018 to June 2026, with the next edition scheduled for April 2027.
Australian Prudential Regulation Authority publishes claims and disputes data for 13 direct life insurers
The Australian Prudential Regulation Authority has published claims and disputes statistics for 13 direct life insurers covering the 12 months to June 30, 2026. The latest data have also been added to the Australian Securities and Investments Commission’s MoneySmart comparison tool.