The Australian Financial Complaints Authority (AFCA) has published a detailed Superannuation Complaints Guide, replacing its former Transitional Superannuation Guide, to explain how it interprets and applies relevant statutory powers, its Rules and superannuation complaints practices. The guide aligns with AFCA’s Operational Guidelines and reflects developments since AFCA’s establishment in 2018, when it brought together predecessor schemes including the Superannuation Complaints Tribunal. AFCA emphasises that the guide does not introduce new changes to how it manages superannuation complaints, but consolidates updates over recent years including new and updated AFCA Approaches, legislative changes, key judicial decisions, updates to AFCA’s Rules and Operational Guidelines, and changes to AFCA’s processes.
Australian Financial Complaints Authority 2026-01-28
Australian Financial Complaints Authority publishes updated Superannuation Complaints Guide replacing transitional guidance
The Australian Financial Complaints Authority (AFCA) has released a comprehensive Superannuation Complaints Guide, consolidating updates since its 2018 inception, without altering its management of superannuation complaints. The guide aligns with AFCA’s Operational Guidelines and incorporates legislative changes, judicial decisions, and updates to AFCA’s Rules and processes.