Mexico's National Commission for the Protection and Defense of Users of Financial Services published the results of its 2025 transparency supervision of four Popular Financial Societies (SOFIPOs) offering Current Account Credit, a revolving credit line product. By the end of the two-stage review, only two institutions had achieved partial compliance, and the average score reported rose from 2.1 in the first stage to 7.1 after deficiencies were corrected. The review covered contractual documents, customer files, advertising and websites, and then assessed whether firms had remedied the issues identified through formal compliance notices. Main breaches included contracts missing the description and characteristics of the operation, terms and conditions, statement delivery frequency and channels, and requirements for checking balances and movements. CONDUSEF also found cover sheets that did not highlight interest rates or follow the required format, account statements that did not show the total amount due for the period on a broken-down basis, and websites that omitted contracting modalities or showed commissions inconsistent with the Registry of Commissions (RECO). The authority added that correcting the irregularities does not exempt institutions from sanctions or other applicable measures.
CONDUSEF2026-05-20
Mexico's National Commission for the Protection and Defense of Users of Financial Services finds only 2 of 4 SOFIPOs partially compliant in Current Account Credit transparency review
Mexico’s National Commission for the Protection and Defense of Users of Financial Services published results of its 2025 transparency supervision of four Popular Financial Societies offering Current Account Credit, finding only two achieved partial compliance despite average scores improving from 2.1 to 7.1. The review identified deficiencies in contracts, account statements, cover sheets and websites, including missing key product terms, incomplete disclosure of amounts due, and inconsistencies with the Registry of Commissions, and noted that remediation does not preclude sanctions.