The Australian Securities & Investments Commission (ASIC) has published an updated Internal Dispute Resolution (IDR) data reporting handbook reflecting recent legislative and regulatory changes affecting the buy now, pay later (BNPL) and digital asset sectors. The update also adds a new product category for mutual risk products (MRPs) to improve the accuracy of complaints reporting. ASIC is releasing the handbook early so firms can adjust reporting systems and processes, and it expects firms to ensure complaints are recorded using the updated product and issue numbers. IDR reporting remains unchanged for the January to February 2026 submission window (covering complaints open or received between 1 July and 31 December 2025). Firms will first use the updated handbook for reporting in the July to August 2026 submission window (covering complaints open or received between 1 January and 30 June 2026). To give the handbook legal effect, ASIC will amend ASIC Corporations (Internal Dispute Resolution Data Reporting) Instrument 2022/205 before that submission window begins.
Australian Securities & Investments Commission 2025-12-01
Australian Securities & Investments Commission updates its Internal Dispute Resolution data reporting handbook for buy now pay later digital assets and mutual risk products
The Australian Securities & Investments Commission (ASIC) updated its Internal Dispute Resolution (IDR) data reporting handbook to reflect legislative changes affecting the buy now, pay later and digital asset sectors, and introduced a new category for mutual risk products. Firms must adjust their reporting systems, with the updated handbook applicable for the July to August 2026 submission window. ASIC will amend the relevant legal instrument to implement these changes.