Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) has published the 2025 results of its financial transparency supervision of 11 multiple banking institutions offering simple loans to individuals. The two-stage review found that only three institutions were fully compliant after remediation and received a score of 10, while four complied partially. The average score improved from 5.1 in the first stage to 7.8 at the end of the supervision process. The first stage reviewed customer files, including standard form contracts, cover sheets, account statements and transaction receipts, and also checked websites and advertising for clear and consistent disclosures. CONDUSEF then assessed whether institutions had corrected the issues identified. Main breaches included missing or inconsistent disclosure of commissions, complaint and contract termination procedures, credit report authorization, account statement delivery terms, early and advance payment terms, incomplete transaction receipts, and website information that did not match Bank of Mexico records or the Financial Institutions Bureau. CONDUSEF said the corrections do not exempt institutions from applicable sanctions or other measures and that it will continue supervisory action in this area.
CONDUSEF2026-05-18
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports only 3 of 11 banks fully complied with transparency rules for simple loans to individuals
Mexico’s National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published 2025 supervision results on financial transparency for 11 banks offering simple loans to individuals, reporting an average score improvement from 5.1 to 7.8 after remediation, with only three institutions fully compliant. The review identified persistent deficiencies in disclosure of commissions, complaint and contract termination procedures, credit report authorization, account statement and payment terms, transaction receipts, and website information, and CONDUSEF stated that supervisory action will continue and that corrections do not preclude sanctions.