Moldova's National Commission for Financial Markets adopted a package of consumer protection and capital markets measures, comprising a new complaints handling regime for all financial service providers, three draft laws for transmission to the Ministry of Finance, and supervisory remediation after a review found widespread weaknesses in domestic compulsory motor third-party liability claims handling. The new complaints regulation sets uniform rules for banks, insurers, non-bank credit organizations and other financial service providers on receiving, examining and resolving customer complaints. It requires defined response times, updates to consumers on complaint status, multiple submission channels including online filing, internal complaint records and periodic reporting to the Commission, and will apply from 1 October 2026. The draft laws cover investment funds, securitization and financial benchmarks. The investment funds bill would create a unified EU-aligned framework for the establishment, authorization, operation and supervision of funds and their managers. The securitization and benchmarks bills would create Moldova's first dedicated legal regimes in those areas, including rules on transparency, risk retention, due diligence, benchmark administration, conflicts of interest, continuity and replacement of benchmarks, supervisory powers and sanctions. In supervision, the Commission reviewed more than 22,000 domestic compulsory motor third-party liability claims at nine insurers for the period from 1 January 2025 to 30 September 2025 and found deficiencies and common breaches at most firms. While 54.4% of claims were settled and paid within 30 days and 91.4% within the 90-day legal limit, 14.3% of files showed late communication of claim decisions, 23.0% showed payments made more than 10 working days after the insurer's decision, and 5.6% exceeded the 90-day payment deadline. The Commission ordered the insurers reviewed to align their operations with Law No. 106/2022, recommended tighter deadline monitoring, better communication traceability and staff training, and separately approved its 2025 activity report for submission to Parliament by 1 June and publication on its website.
National Commission for Financial Markets2026-05-29
Moldova's National Commission for Financial Markets adopts complaints handling rules advances three capital markets bills and orders insurers to remedy MTPL claims deficiencies
Moldova's National Commission for Financial Markets adopted a new cross-sector complaints handling regime and approved draft laws on investment funds, securitization and financial benchmarks, aiming to align with EU standards and introduce dedicated regimes for securitization and benchmarks. The Commission also reported deficiencies in compulsory motor third-party liability claims handling at nine insurers and ordered remediation to ensure compliance with Law No. 106/2022, while approving its 2025 activity report for submission to Parliament and publication.